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Level One Associate
Full-Time On-site

Level One Associate at Wipro Limited

Wipro Limited ·📍 Hyderabad, Telangana, India ·💰 ₹3–5.5 LPA ·🗓️ Posted July 22, 2026 ·⏱️ 2 min read
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Overview Skills Tech Stack The Role Responsibilities Benefits Career Path How to Prepare FAQs
Start your IT career with Wipro as a Level One Associate. This entry-level role offers hands-on experience in technical support, customer service, troubleshooting, and GIS technologies while working with one of the world's leading IT consulting companies.
📋 Level One Associate — Overview
CompanyWipro Limited
Job RoleLevel One Associate
Job Category—
LocationHyderabad, Telangana, India
Work ModeOn-site
Employment TypeFull-Time
Eligible Batch2024, 2025, 2026 Pass-outs
QualificationBachelor's Degree (Computer Science, Information Technology, Engineering, Geography/GIS, or any relevant discipline)
ExperienceFreshers / Entry-Level
Other EligibilityStrong communication skills, willingness to work in rotational shifts, customer-focused attitude, basic troubleshooting knowledge, interest in GIS/Maps technology.
Salary₹3–5.5 LPA
Apply BeforeAugust 11, 2026
🛠️ Skills Required
Technical SupportCustomer ServiceTroubleshootingCommunication SkillsIncident ManagementEmail SupportCall HandlingDocumentationProblem SolvingProcess ComplianceGIS (Maps)
💻 Technologies You May Work With
GISDigital MapsWindows OSMicrosoft OfficeHelp Desk ToolsTicketing SystemsCRMITSMNetworking BasicsITIL
🧭 About the Role

As a Level One Associate, you will provide first-level technical support to customers through calls, emails, and support systems. You will troubleshoot technical issues, document incidents, manage service requests, and ensure all customer concerns are resolved within Service Level Agreements (SLAs). This role provides practical exposure to enterprise support operations, customer relationship management, and Geographic Information Systems (GIS).

✅ Key Responsibilities
  1. 1 Provide first-level technical support via phone and email.
  2. 2 Diagnose and troubleshoot customer issues.
  3. 3 Record and track incidents using ticketing systems.
  4. 4 Escalate unresolved issues to higher support teams.
  5. 5 Maintain accurate documentation of support activities.
  6. 6 Ensure compliance with Service Level Agreements (SLAs).
  7. 7 Deliver excellent customer service and support.
  8. 8 Update knowledge base articles and issue resolutions.
  9. 9 Work with GIS and map-related support processes.
  10. 10 Meet quality and productivity targets.
🎁 Benefits
  • Health Insurance
  • Paid Leave
  • Performance-Based Incentives
  • Learning & Certification Programs
  • Employee Assistance Program
  • Career Development Opportunities
  • Professional Training
  • Global Exposure
🚀 Career Opportunities
  • Associate L2
  • Technical Support Engineer
  • Service Desk Analyst
  • GIS Analyst
  • IT Support Engineer
  • Incident Management Specialist
  • Operations Analyst
  • Technical Consultant
  • Delivery Manager
📚 How to Prepare
  • Practice technical support interview questions.
  • Learn networking fundamentals.
  • Understand Windows operating system basics.
  • Study GIS and digital map concepts.
  • Practice communication and customer service skills.
  • Learn ITSM and ticketing systems.
  • Improve email writing skills.
  • Understand SLA concepts.
  • Research Wipro and its services.
  • Prepare HR interview questions
❓ Frequently Asked Questions
Q. Is this role open for freshers?
Yes. Freshers and entry-level candidates are eligible to apply.
Q. Where is the job located?
Hyderabad, Telangana.
Q. Is GIS knowledge mandatory?
Basic knowledge of Geographic Information Systems (GIS) or Maps is preferred and considered an important skill for this role.
Q. Will I work in shifts?
Yes. Candidates should be willing to work according to business requirements, including rotational shifts if needed.
Q. What is the estimated salary?
The estimated salary for freshers ranges from ₹3 LPA to ₹5.5 LPA, depending on skills and interview performance.
Q. Is prior work experience required?
No. Fresh graduates are encouraged to apply.
📝 Final Thoughts

If you're looking for a stable and rewarding entry-level opportunity in the IT industry, the Wipro Level One Associate role is a great choice. Prepare your resume, strengthen your communication and technical skills, and apply early to maximize your chances of joining one of the world's leading technology companies.

Ready to apply for Level One Associate?

You'll be taken directly to Wipro Limited's own career page to complete your application.

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