Customer Support Associate at Unisys
| Company | Unisys |
| Job Role | Customer Support Associate |
| Job Category | Customer Support, IT Operations |
| Location | Bengaluru, Karnataka, India |
| Work Mode | On-site |
| Employment Type | Full-Time |
| Eligible Batch | 2026 Pass-outs |
| Qualification | High School Diploma, GED, or Equivalent (Bachelor's Degree Preferred) |
| Other Eligibility | Excellent verbal and written communication skills. Strong customer service mindset. Ability to multitask in a fast-paced environment. Good organizational and coordination skills. Ability to work flexible schedules if required. |
| Salary | — |
| Apply Before | August 13, 2026 |
Unisys is a global technology solutions company that delivers digital workplace solutions, cloud, enterprise computing, cybersecurity, and business process services. Serving clients across government, healthcare, financial services, and commercial industries, Unisys helps organizations improve productivity and customer experience through innovative technology solutions.
View all open roles at Unisys →As a Customer Support Associate, you will support customers by handling service requests, creating and managing support tickets, scheduling service appointments, coordinating with field engineers, and ensuring timely issue resolution. You'll work closely with internal teams to deliver exceptional customer service while maintaining service level agreements (SLAs).
- 1 Respond to customer service requests.
- 2 Create and manage service tickets.
- 3 Validate customer requests.
- 4 Track ticket status and updates.
- 5 Coordinate appointments with field engineers.
- 6 Schedule onsite service visits.
- 7 Monitor SLA compliance.
- 8 Maintain accurate service records.
- 9 Support Global Field Operations processes.
- 10 Coordinate with cross-functional teams.
- 11 Communicate service updates to customers.
- 12 Deliver high-quality customer service.
This role is ideal for freshers, recent graduates, and candidates with less than one year of experience who enjoy interacting with customers, solving problems, coordinating service activities, and building a career in customer support, IT operations, or service management.
- Professional training programs
- Career development opportunities
- Global work environment
- Mentorship from experienced professionals
- Exposure to enterprise service operations
- Learning and upskilling opportunities
- Collaborative workplace
- Employee assistance programs
- Customer Support Executive
- Technical Support Associate
- Service Desk Analyst
- IT Support Engineer
- Field Operations Coordinator
- Operations Analyst
- Customer Success Specialist
- Service Delivery Analyst
- Team Lead
- Operations Manager
- Practice customer service scenarios.
- Improve verbal and written communication.
- Learn ticket management concepts.
- Understand SLA basics.
- Practice Microsoft Office and Excel.
- Learn professional email etiquette.
- Develop active listening skills.
- Prepare HR interview questions.
- Understand basic IT support concepts.
- Practice time management examples.
Ready to apply for Customer Support Associate?
You'll be taken directly to Unisys's own career page to complete your application.
Apply on Company Site ↗